Water Service Rules& Regulations
1.
APPLICATION FOR SERVICE
Before
the Company will supply any water service, the person desiring the same
must make application in person or by first-class mail to the Company at
its office specifying the place or location where service is desired, and
agree to comply with all the terms, rules and regulations of the Company
covering such service, and agree to pay for the same in accordance with
the rates of the Company applicable to the class of service desired. R14-2-403.
The Company may reject any application for service when, and so long as, the applicant is delinquent in the payment of bills incurred for service previously supplied by the Company at any location. R14-2-403-C1. A deposit not in excess of two months minimum charge may be required of a Consumer, provided that the Company may require the Consumer to increase the deposit to twice the amount of any monthly bill rendered thereafter. Interest will be computed and credited on December 1 of each year at the rate of 6% per annum on all guarantee deposits which have been left with the Company, for periods during which service has been continually provided and if the Consumer has not been delinquent in the payment of bills rendered during such period. The individual in whose name the deposit is made shall be responsible for payment of all bills incurred in connection with the service furnished. A separate deposit may be required for each meter installed. The guarantee deposit receipt is not negotiable and can be redeemed only at the Company's office. When services are discontinued and all bills paid, the deposit will be refunded with accrued interest. The utility shall issue a non-negotiable receipt to the applicant for the deposit. The inability of the Consumer to produce such a receipt shall in no way impair his right to receive a refund of the deposit which is reflected on the utility's records. Upon discontinuance of service for non-payment of bills, the deposit will be applied by the Company toward settlement of the account. R14-2-403-B. The initial or minimum charge, as provided in the tariff schedule, shall be made for each meter installed, regardless of location. Each meter installed shall require a separate meter reading and each meter reading shall cover a separate and individual account. For service to trailer courts, camp grounds, auto courts, or multiple unit dwellings, the minimum monthly charge shall be the regular monthly charge for the meter size used. Excess water will be billed at the Company's authorized rates. If the Consumer takes exception to this method of established minimum charges, the Consumer may request that a meter be installed for each residential unit, upon paying to the Company the regular guarantee deposit for each meter to be installed. In
addition to the collection of regular rates, the Company will collect from
the Consumer a proportionate share of any privilege, sales, or use tax
or imposition levied by authorized governmental agency based on gross revenue
received by the Company. R14-2-409-D5.
(a) SERVICE ESTABLISHMENT CHARGE A non-refundable Service Establishment Charge in the amount of $25.00, and the appropriate tax adjustment, will be assessed to each new of different consumer and /or person who applies for water service at the Consumer's delivery point. Billing for the Service Establishment Charge will be rendered as a part of the Consumer's first service bill. R14-2-403-D.
If service is to be re-established at the same service location for a Consumer who has previously ordered a service disconnection within the preceding twelve (12) month period, or for any member of such Consumer's household, a sum equal to the applicable monthly billing minimum times the number of months disconnected and the appropriate tax adjustment will be required as a precondition to the establishment of such service. Payment for such charge shall be made at the time of application for re-establishment of service. (See A.C.C. Decision #55593, A.C.C. R14-2-403-D.) 4. SERVICE LINE AND METER INSTALLATIONS (3/4" through 1") The Company shall install a service line from its distribution line to the property line where the distribution line exists and runs adjacent and parallel to the property to be served. See water rates table for installation costs. The Company will install its meter at the property line, or at the Company's option, on the Consumer's property in a location mutually agreed upon by both the Company and the Consumer. When two or more meters are to be installed on the same premises for different Consumers, they shall be closely grouped and each clearly designated as to which service each applies. (See tariff sheet no. 051). R14-2-405-B7.
The Company does not assume the responsibility of inspecting the Consumer's piping or apparatus and will not be responsible therefore; however, the Company does reserve the right to refuse service unless the Consumer's lines or piping are installed in such manner as to prevent cross-connection or backflow. Under normal conditions, the Consumer will be notified of any anticipated interruption of service. R14-2-403-C. Piping on the Consumer's premises must be so installed so that the connections are conveniently located with respect to the Company's lines or mains. If the Consumer's piping on the Consumer's premises is installed so that the Company is called upon to provide additional meters, each place of metering will be considered as a separate and individual account. Where a meter is placed on the premises of a Consumer, a suitable place shall be provided by the Consumer for such meter, and such place shall be unobstructed and accessible at all time to the Company's meter reader. The Consumer shall furnish and maintain a private cut-off valve on the Consumer's side of the meter, and the Company shall provide a like valve on the Company's side of such meter. R14-2-405 and R14-2-407. The Consumer's piping and apparatus shall be installed and maintained by the Consumer, at the Consumer's expense, in a safe and efficient manner and in accordance with the Company's rules and regulations and in full compliance with the regulations of the State Department of Health. The Consumer shall safeguard the Company's property placed on the Consumer's premises and shall permit access to it by authorized representatives of the Company. In the event that any loss of damage to the property of the Company of any accident or injury to persons or property is caused by or results from the negligence or wrongful act of the Consumer, his agents or employees, the cost of necessary repairs or replacements shall be paid by the Consumer to the Company and any liability otherwise resulting shall be assumed by the Consumer. The amount of such loss of damage, or the cost of repairs may be added to the Consumer's bill and, if not paid, service may be discontinued by the Company. Water furnished by the Company shall be used by the Consumer, members of his household, guests, tenants and employees only. The Consumer shall not sell water to any other person or permit any other person to use the water. During a critical water condition, as determined by the Company or a public agency, Consumers shall use water only for those purposes specified by the Company. Disregard of this rule shall be sufficient cause for refusal or discontinuance of service. R14-2-405 and R14-2-407. The
Company may discontinue its service
without notice for the following additional reasons:
(a) To prevent fraud or abuse. (b) The Consumer's willful disregard of or refusal to comply with these Rules of such special rules as may be adopted by the Company with the approval of the Arizona Corporation Commission. (c) Emergency repairs. (d) Insufficiency of supply due to circumstances beyond the Company's control. (e) Legal processes. (f) Direction of public authorities. (g) Strike, riot, fire, flood, accident or any unavoidable cause. (h) Unauthorized turn-on. (i) The Company may suspend the service of, or refuse service to, any Consumer who tampers with a meter or other measuring device. R14-2-410.
ADVANCES IN AID OF CONSTRUCTION The Company will supply services for temporary purposes, provided that the Company has water available in excess of the Company's regular needs, and provided the Company available material and equipment necessary to supply said service. Each applicant for such temporary service must pay in advance, to the Company, the Company's estimate of the cost of labor and materials, less salvage value on removal, for installing and removing such service. R14-2-403-E. An applicant for the extension of mains and distribution lines will be required to pay to the Company, as a refundable advance in aid of construction, before construction is commenced, the estimated reasonable cost of all mains and distribution lines including valves, fittings, meters and service connections. Effective April 1, 1973, in accordance with the Arizona Corporation Commission General Order U-41, developers will be required to advance the full cost of all service lines an meters. These items will be included in the refund agreement along with funds for the extension of mains. Refunds will be made on the basis of revenue in accordance with the agreement form and not on the basis of November credit to an individual account number. Any subdivision development, or main extension, after January 1, 1975, will be subject to the above meter and service connection advances. In the event that additional facilities are required to provide pressure, storage or water supply, exclusively for the new service or services requested, and the cost of the additional facilities is disproportionate to anticipated revenues to be derived from future Consumers using these facilities, the estimated reasonable cost of such additional facilities may be included in refundable advances in aid of construction to be paid to the Company. Refunds of advances shall be made in accordance with the following method: The Company shall each year pay to the party making an advance under a main extension agreement, or that party's assignees or other successors in interest where the Company has received notice and evidence of such assignment or succession, an amount equal to twenty per centum (20%) of the total gross annual revenue from water sales to each bona fide Consumer whose service line is connected to the main or distribution lines covered by the line extension agreement, for a period of not less than fifteen (15) years. Refunds shall be made by the Company on or before the 31st day of August of each year, covering any refunds owing from water revenues received during the preceding July 1st to June 30th period. A balance remaining at the end of the fifteen year period set out shall otherwise become non-refundable in which case the balance not refunded shall be entered as a Contribution in Aid of Construction in the accounts of the Company. The aggregate refunds shall in no event exceed the total of the refundable advances in aid of construction. No interest shall be paid by the Company on any amounts advanced. The Company shall make no refunds from any revenue received from any lines, other than consumer service lines, leading up to or taking off form the particular main or line extension covered by the agreement. The Company may, upon approval by the Arizona Corporation Commission, terminate its obligation to refund a percentage of gross revenues form a line extension by accord and satisfaction of its obligations under the line extension agreement. Amounts advance din aid of construction of line extensions shall be refunded in accord with the rules in force and effect on the date the agreement therefore was executed. All agreements entered into shall be evidenced by a written agreement, signed by the Company and the parties advancing the funds for advance in aid, or the duly authorized agents of each. The size, design, type and quality of materials and of the system, location in the ground and the manner of installation, shall be specified by the Company, and shall be in accord with the requirements of the Arizona State Department of Health, Arizona Corporation Commission, and other public agencies having authority therein. The Company may install line extensions of any diameter meeting the requirements of the Commission or any other public agencies having authority over the construction and operation of the water system, but consumer advances in aid of construction for single residential consumer shall not exceed the reasonable cost of construction of a six-inch diameter line extension. All pipelines, valves, fittings, wells, meters, pumps, tanks or other facilities installed shall be the sole property of the Company, and parties making advances in aid of construction shall have not right, title or interest in any such facilities. The Company, upon written request, shall furnish to any party seeking to enter into a line extension agreement a schedule of the proposed contract price for such extensions of mains or others facilities. Such schedule shall show a breakdown of the contract prices of materials and costs of installations. Different sizes and types of pipes shall be separately stated. Valves and fittings shall be separately stated or listed as a percentage of total cost. All installations shall be made without provision for profit to the Company. The Company shall schedule all new requests for line extension agreements promptly and in the order received. An applicant for service seeking to enter into a main extension agreement may request that the utility include on a list of contractors form whom bids will be solicited, the name(s) of any bonded contractor(s), provided that all bids shall be submitted by the bid date stipulated by the utility. If a lower bid is thus obtained or if a bid is obtained at an equal price and with a more appropriate time of performance, and if such bid contemplates conformity with the Company's requirements and specifications, the Company shall be required to meet the terms and conditions of the bid proffered, or to enter into a construction contract with the contractor proffering such bid. Performance bond in the total amount of the contract may be required by the utility from the contractor prior to construction. In the case of disagreement or dispute regarding the application or any of its several provisions, or where the application of this rule works on alleged injustice or undue hardship upon any party or anticipated party to any agreement hereunder, the party aggrieved may refer the matter to the Arizona Corporation Commission for hearing and decision in accordance with the Rules of Practice and Procedure of the Commission. All agreements under this Rule shall be filed with and approved by the Utilities Division of the Commission. No agreement shall be approved unless accompanied by a Certificate of Approval to Construct as issued by the Arizona Department of Health Services. Where agreements for main extensions are not filed and approved the Utilities Division, the refundable advances shall be immediately due and payable to the person making the advance. R14-2-406. The size, design, type and quality of materials of the system, installed under this Rule location in the ground and the manner of installation, shall be specified by the Company, and shall be in accord with the requirements of the Commission or other public agencies having authority therein. The Company may install main extensions of any diameter meeting the requirements of the Commission or any other public agencies having authority over the construction and operation of the water system and mains, except individual main extensions, shall comply with and conform to the following minimum specifications: 1. 150 p.s.i. working pressure rating and 2. 6" standard diameter However, single residential customer advances in aid of construction shall not exceed the reasonable cost of construction of the six-inch diameter main extension. R14-2-406-H. Each utility shall have the right of safe ingress to and egress from the customer's premises at all reasonable hours for any purpose reasonably connected with the utility's property used in furnishing service and the exercise of any and all rights secured to it by law or Arizona Corporation Commission Rules. R14-2-405-C1. Each customer shall grant adequate easement and right-of-way satisfactory to the utility to ensure that customer's proper service connection. Failure on the part of the customer to grant adequate easement and right-of-way shall be grounds for the utility to refuse service. R14-2-405-C1. When a utility discovers that a customer or his agent is performing work or has constructed facilities adjacent to or within an easement or right-of-way and such work, construction or facility poses a hazard or is in violation of Federal, State or local laws, ordinances, statutes, rules or regulations, or significantly interferes with the utility's access to equipment, the utility shall notify the customer or his agent and shall take whatever actions are necessary to eliminate the hazard, obstruction or violation at the customers' expense. R14-2-409-A1.
Each utility shall bill monthly for services rendered. Meter readings shall be scheduled for periods of not less than 25 days or more than 35 days. R14-2-409-A1. Bills for water will be computed in accord with the Company's authorized tariff schedule and will be based on the amount of water consumed for the period covered by the meter readings; except that where a Consumer orders a turn-on resulting in a period of availability of service of less than sixteen days. This consumption will be carried over to the next month's billing. Charge for service commences when the meter is installed and connection made, whether used or not. R14-2-409-D4. Bills are due when rendered and delinquent fifteen (15) days thereafter. Delinquent notices providing a ten (10) day cut-off notice shall be sent to each delinquent account. If the account is not paid at the end of said ten (10) day period, the service may be discontinued. Service discontinued for delinquency of bills will be restored only after all due bills are paid in full, redeposit made, if required, and a service charge, if any, is paid. R14-2-409-C1 and R14-2-410. Failure to receive bills or notices shall not prevent such bills from becoming delinquent nor relieve the Consumer of his obligation therein. R14-2-409-D3. If the Consumer pays the bill with a check and the Company is notified by the Consumer's bank that there are insufficient funds to cover the check, the account will be treated as a delinquent account and service fee of $10.00 will be charged in addition to the amount of the bill. In addition, the Company may, in its sole discretion, require the Consumer to pay future billings in cash, money order, certified check or other means which would guarantee payment to the Company. R14-2-409-F. If the Consumer believes his bill to be in error, he shall present his claim, at the Company's office, before the bill becomes delinquent. The Company will make special meter readings within ten (10) working days after receiving the request of the Consumer for a fee of $10.00, provided, however, that if such special reading discloses that the meter was over-read, no charge will be made. R14-2-408-C. Meters will be tested at the request of the Consumer upon payment to the Company of the sum of $20.00, provided, however, that if the meter is found to over-register beyond three per centum of the correct volume, no charge will be made. R14-2-408-F. If the seal of a meter is broken by other than the Company's representative, this shall be cause for termination of service without notice. R14-2-410-B. Not less than three (3) working days notice must be given in person, in writing, or by telephone at the utility's office to discontinue service or to change occupancy. R14-2-409-H1. The outgoing party shall be responsible for all water consumed and/or utility services provided up to the scheduled turn-off date. R14-2-409-H2. The Company shall not be responsible in damages or otherwise for any failure to supply water, or for interruption of supply, if such failure or interruption is without willful default or neglect on its part. R14-2-407-C.
The fire hydrants authorized by the town, city or fire district are for the use of the fire departments for the extinguishments of fires and must not be used for any other purposes, without prior authorization from Community Water Company of Green Valley.
Private fire hydrant services are to be installed under the provision of the tariff schedule and/or tariff sheet provided for this service, and their use is limited to the extinguishments of fire only. Any other use will result in discontinuance of service. The Company will furnish, install, own and maintain all piping from the Company's main to Consumer's property line. The Consumer will make a non-refundable contribution to cover the Company's cost of construction, including the installation cost of an approved detector check valve and vault. Connections or taps on the Consumer's side of connection for other than Fire Hydrants are prohibited. Private Fire Hydrant Systems must be installed in accordance with standards set and acceptable by the organization or agencies having jurisdiction. Fire sprinkler services are to be installed under the provision of the tariff schedule provided for this service, and their use is limited to the extinguishments of fire only. The Company will furnish, install, own and maintain all piping from the Company's main to Consumer's property line. The Consumer will make a non-refundable contribution to cover the Company's cost of construction, including the installation cost of an approved detector check valve and vault. Connections or taps on the Consumer's side of connection for other than Fire Sprinkler Service are prohibited. Fire Sprinkler Systems must be installed in accordance with standards set by the National Fire Protection Association (NFPA) and acceptable by the organization having jurisdiction. No agent has the right to amend, modify or alter the application of these rules or any rates, terms, conditions, rules or regulations as filed with the Arizona Corporation Commission. As used here, the word "Consumer" means and includes the person, firm or corporation using water delivered to the premises, building or establishment where used, or for whose account and use such water is delivered, and also the owner, occupant, tenant and lessee of the premises, building or establishment. The word "Company" means Community Water Company of Green Valley. A singular includes the plural, and the plural includes the singular. The masculine, feminine and neuter each include each of the other two (2) genders. These
rules and regulations have been adopted and/or approved by the Arizona
Corporation Commission (1-800-222-7000) either by decision or in individual
tariffs on file with the Commission, or the Arizona Corporation Commission
Administrative Rules and Regulations covering water utilities.
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have any questions.
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